Terms & Conditions

Terms and Conditions
Effective Date: March 4, 2025

Welcome to purealkebulan.com (“Website”). This Website is operated by GLOW & ALKEBULAN (“Company,” “we,” “our,” or “us”). By accessing or using our Website and purchasing our products, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our services.

1. General Information

  • Business Name: GLOW & ALKEBULAN
  • Website: purealkebulan.com
  • Email: [email protected]
  • Address: 5860 Tisdall, Vancouver, BC, Canada
  • Product Offering: Luxury & high-performance skincare, specifically designed for sensitive skin and allergy sufferers.

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.
  • You are legally capable of entering into a binding contract.
  • You will provide accurate, truthful, and up-to-date information when required.

3. Products & Orders

3.1 Product Information

We make every effort to accurately display our products, including descriptions and images. However, slight variations may occur due to manufacturing processes or screen settings.

3.2 Orders & Payments

  • All orders are subject to availability and confirmation.
  • We reserve the right to refuse or cancel orders at our discretion.
  • Payments must be made through secure payment gateways such as Stripe, PayPal, or credit/debit cards.
  • Prices are displayed in USD/CAD and may be subject to taxes and shipping fees.

3.3 Order Cancellation & Modifications

  • Orders can only be modified or canceled before they are processed.
  • If an order has already shipped, you must follow our Returns & Refunds Policy.

4. Shipping & Delivery

  • We offer worldwide shipping through reliable carriers.
  • Delivery times vary based on location and shipping method.
  • We are not responsible for delays due to customs, natural disasters, or carrier issues.

5. Returns & Refunds

5.1 Return Eligibility

  • Returns are accepted within 14 days of delivery.
  • Products must be unused, in original packaging, and in sellable condition.

5.2 Refund Process

  • Refunds are issued within 7-14 business days after the returned item is inspected.
  • Shipping costs are non-refundable, except in cases of damaged or incorrect items.
  • Refunds are credited to the original payment method.

5.3 Exchanges

  • Exchanges are subject to stock availability.
  • Customers are responsible for return shipping fees unless the product is defective.

6. User Accounts

  • You may create an account for a personalized shopping experience.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • We reserve the right to suspend or terminate accounts for misuse or fraudulent activities.

7. Intellectual Property

  • All content on this Website, including logos, text, images, and product descriptions, is the property of GLOW & ALKEBULAN and protected by intellectual property laws.
  • You may not reproduce, distribute, or use our content for commercial purposes without written consent.

8. Privacy & Data Protection

  • We respect your privacy and handle your personal data according to our Privacy Policy.
  • By using this Website, you consent to data collection for order processing, marketing, and analytics.
  • For more details, refer to our Privacy Policy.

9. Limitation of Liability

  • We are not responsible for any allergic reactions, skin sensitivities, or adverse effects resulting from product use. Always perform a patch test before full application.
  • We are not liable for indirect, incidental, or consequential damages arising from your use of the Website or our products.

10. Indemnification

You agree to indemnify and hold harmless GLOW & ALKEBULAN from any claims, damages, losses, or liabilities arising from:

  • Your use of our products.
  • Your breach of these Terms.
  • Unauthorized use of our intellectual property.

11. Governing Law

These Terms are governed by the laws of British Columbia, Canada. Any disputes will be resolved in the courts of Vancouver, BC.

12. Amendments & Updates

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated Effective Date.

13. Contact Information

For questions or concerns about these Terms, contact us at:

GLOW & ALKEBULAN
Email: [email protected]
Address: 5860 Tisdall, Vancouver, BC, Canada

By using this Website, you acknowledge and agree to these Terms and Conditions. Thank you for choosing GLOW & ALKEBULAN!