Privacy Policy

Privacy Policy
Effective Date: March 3, 2025

1. Introduction
Welcome to GLOW & ALKEBULAN (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website purealkebulan.com (the “Website”) or purchase our products. We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and relevant Canadian privacy laws.

2. Data We Collect
When you interact with our Website, we may collect the following types of personal data:

  • Identity Data: Name, email address, postal address, phone number.
  • Transaction Data: Purchase details, payment information (processed securely via third-party payment providers).
  • Technical Data: IP address, browser type, operating system, device information, and website usage data (collected via cookies and analytics tools).
  • Marketing Preferences: Your subscription preferences for receiving updates, promotions, or newsletters.

3. How We Collect Your Data
We collect personal data when you:

  • Visit and browse our Website.
  • Purchase products from our online store.
  • Sign up for newsletters or marketing communications.
  • Contact us via email or through our contact form.
  • Provide feedback or participate in promotions.

4. Purpose of Data Processing
We process your personal data for the following purposes:

  • To fulfill and manage your orders.
  • To provide customer support and respond to inquiries.
  • To improve our Website, products, and customer experience.
  • To send marketing communications, with your consent.
  • To comply with legal obligations and prevent fraudulent activities.

5. Legal Basis for Processing
Under GDPR, we process your data based on the following lawful grounds:

  • Contractual necessity: To process purchases and deliver our products.
  • Legitimate interest: To improve our business and provide relevant offers.
  • Consent: When you sign up for newsletters or agree to cookies.
  • Legal obligation: To comply with tax and consumer protection laws.

6. Data Storage & Retention
We store your personal data securely and only for as long as necessary:

  • Order and transaction records: Retained for at least 6 years to comply with tax laws.
  • Marketing data: Retained until you withdraw your consent.
  • Technical data (cookies): Retained per industry standards (see our Cookie Policy for details).

7. Data Sharing & Third-Party Services
We do not sell or rent your personal data. However, we may share data with:

  • Payment processors: Secure services like PayPal or Stripe to process transactions.
  • Shipping partners: To fulfill orders and deliver products.
  • Analytics providers: Google Analytics or similar tools to improve our Website.
  • Legal authorities: If required by law to comply with legal obligations.

8. International Data Transfers
As our Website is hosted and operated from Canada, your data may be transferred outside the European Economic Area (EEA). We ensure adequate safeguards, such as using standard contractual clauses (SCCs), to protect your data during international transfers.

9. Security Measures
We implement robust security measures to protect your data, including:

  • SSL encryption for secure transactions.
  • Access controls and authentication protocols.
  • Regular security audits and data protection policies.

10. Your Rights Under GDPR
As an EU/EEA user, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete information.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data.
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Request a structured copy of your data.
  • Right to Object: Opt out of direct marketing or certain data processing.
  • Right to Withdraw Consent: Withdraw consent for marketing at any time.

To exercise these rights, email us at [email protected] with your request.

11. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance user experience. For details on how we use cookies, refer to our Cookie Policy.

12. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

13. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated Effective Date.

14. Contact Information
If you have any questions about this Privacy Policy, you can contact us at:

GLOW & ALKEBULAN
Address: 5860 Tisdall, Vancouver, BC, Canada
Email: [email protected]

By using our Website, you agree to this Privacy Policy. Thank you for trusting GLOW & ALKEBULAN with your personal data!