Refund & Returns Policy

Refunds & Returns Policy
Effective Date: March 4, 2025

Thank you for shopping with GLOW & ALKEBULAN. We strive to provide high-quality skincare products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns under the following conditions:

  • Returns must be requested within 14 days of receiving your order.
  • The product must be unused, unopened, and in its original packaging.
  • The item must be in the same condition as received, free from tampering, damages, or contamination.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Used or opened skincare products.
  • Items not purchased directly from purealkebulan.com.
  • Products marked as “Final Sale”.
  • Gift cards.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Email us at [email protected] with your order number, product details, and reason for return.
  2. Our team will review your request and provide further instructions, including the return shipping address.
  3. Pack the item securely to avoid damage in transit and ship it back using a trackable shipping method.
  4. Once we receive the returned item, we will inspect it and process your refund or exchange within 7-14 business days.

4. Refund Process

  • Refunds will be issued to the original payment method used at checkout.
  • Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).
  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

5. Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you received a damaged product, email [email protected] within 7 days of delivery with clear photos of the damaged item and packaging.
  • If an exchange is approved, we will send a replacement free of charge.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our end.
  • If eligible, we will provide a prepaid shipping label for defective or incorrect items.
  • We recommend using a trackable shipping service for all returns, as we are not responsible for lost or undelivered returns.

7. Order Cancellations

  • Orders can only be canceled or modified before they are shipped.
  • If an order has already been dispatched, you will need to follow the return process upon receiving the product.

8. Contact Information

If you have any questions about our Refunds & Returns Policy, please contact us:

GLOW & ALKEBULAN
Email: [email protected]
Address: 5860 Tisdall, Vancouver, BC, Canada

We appreciate your trust in GLOW & ALKEBULAN, and we are committed to providing you with the best shopping experience possible!